General Questions
Order Processing
Orders are meticulously processed within 1-2 business days. You will receive a confirmation email once your high-end pieces are ready for dispatch.
Shipping Windows
Standard shipping arrives in 3-5 business days, while Express Priority ensures delivery within 1-2 business days for urgent urban essentials.
Tracking Returns
Once shipped, a tracking number is automatically dispatched to your email. Real-time updates ensure you can monitor your order's urban journey.
Missing Shipments
If your order exceeds the delivery window, please contact our concierge team. We prioritize late shipments for swift resolution.
Hassle-Free Returns
Initiate returns via our portal within 14 days. Items must be in original condition with tags attached for a seamless exchange process.
Refund Timelines
Refunds are issued to the original payment method within 5-7 business days of inspection. Note that banks may take additional time to reflect.
Ordering & Shipping
When will my order process?
All orders are processed within 24-48 business hours. You will receive a confirmation email the moment our team begins preparing your drop.
Shipping methods?
We offer Express (2-3 days) and Standard (5-7 days) shipping. Delivery windows begin once processing is complete and vary by location.
Track my arrival?
A unique tracking code will be sent to your email as soon as your package leaves our distribution center in the city.
Order late or missing?
If your order hasn't arrived by the expected date, contact our support team immediately. We will initiate an urgent investigation with the carrier.
Order late or missing?
If your order hasn't arrived by the expected date, contact our support team immediately. We will initiate an urgent investigation with the carrier.
Track my arrival?
A unique tracking code will be sent to your email as soon as your package leaves our distribution center in the city.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN WINDOW?
We offer a 14-day return window from the date of delivery. Items must be in their original, unworn condition with all luxury tags and security seals intact.
WHAT ARE THE CONDITIONS FOR RETURNS?
All returns must include original packaging and invoice. Items that have been worn, washed, or altered will not be accepted. Accessories and limited-edition collaborative drops are final sale.
HOW ARE REFUNDS ISSUED?
Refunds are processed to your original payment method within 5-7 business days of receiving and inspecting your return at our urban logistics center.
HOW DO EXCHANGES WORK?
We offer size exchanges subject to availability. To ensure you secure the correct fit before it sells out, we recommend placing a new order and returning the original item for a refund.
ARE INTERNATIONAL RETURNS FREE?
International return shipping costs and duties are the responsibility of the customer. We provide a pre-paid label for domestic returns which is deducted from the final refund amount.